Alpha premium
87 Route de Luxembourg, L-7240 BERELDANGE, Luxembourg
+33 6 65 31 51 64 / +33 6 58 34 94 83
info@alphapremium.com
FAQ
How to become a member?
To become a member of ALPHA PREMIUM, customers must follow the procedure below:
– Submit their request by writing to us through the contact form
– ALPHA PREMIUM will then study their request and estimate their budget
Once their needs have been qualified, clients will be asked to pay an annual membership fee.
– The amount of this fee will be defined by ALPHA PREMIUM for each member
What happens once I have paid my membership fee?
Once the membership fee is paid, members will have access to a concierge service.
In addition to this 24/7 concierge service, members will also have access to the following data
– Access to their personal account
– Access to all current reservations
– Access to credits and debits
Why become a member of ALPHA PREMIUM?
Because ALPHA PREMIUM puts customer satisfaction and the quality of services provided to members at the heart of its activity.
Our members will have access to an unlimited premium concierge service, as well as to discounts and advantages linked to their membership.
How do I contact my caretaker?
You can contact your caretaker directly from your client area or with the contact information you were given when you joined.
Is ALPHA PREMIUM membership individual?
The membership gives the member access to host his family and collaborators.
What happens if I have a last-minute request?
We mobilize our team of concierges to be able to answer all your requests. Even for last minute requests, we will do our best to satisfy them.
Am I entitled to my own concierge?
Yes, ALPHA PREMIUM members will have their own concierge.
Can I cancel my membership?
Yes, it is possible to cancel your membership on the anniversary date of the contract.
Can I offer a membership?
No, it is not possible to offer a membership.
